Privacy Policy

1. Who We Are

NexaVista Technologies engineers custom websites, booking systems, admin dashboards, and AI-powered operational platforms, including our AI Booking Growth OS™ framework, for service businesses.

• Company: NexaVista Technologies
• Office: Office No. 1, Floor No. 3, Plaza 74, Spring North Commercial, Bahria Town Phase 7, Islamabad, Pakistan
• Email: sales@nexavistatech.com
• Phone: +92 (336) 8323237

For privacy-related questions, contact us using the details in Section 14.

2. Scope of This Policy

This policy applies to:

• Our website and any pages, forms, or booking tools hosted on it.
• Information we collect when you contact us, request a free audit, or book a meeting.

This policy does not govern data processed within the custom platforms we build and operate on behalf of our clients. When we build or host a platform for a client, that client is the controller of their own customers' data, and we act as a service provider (data processor) under the terms of our agreement with that client. See Section 8 for more.

3. Information We Collect

Information you provide directly. When you submit our contact form, request a free audit, book a meeting through our scheduling tool, or email us, we may collect your name, email address, phone number, business name, and the contents of your message or inquiry.

Information collected automatically. When you visit our website, we and our service providers may automatically collect technical and usage data such as your IP address, browser type, device information, pages viewed, referring URLs, and timestamps, through cookies and similar technologies (see Section 6).

Information from third parties. If you book a consultation through a third-party scheduling provider, or interact with us via a third-party platform, we may receive information from those services as permitted by their own policies.

We do not knowingly collect sensitive personal information through our website, and we ask that you not submit it.

4. How We Use Your Information

We use the information we collect to:

• Respond to inquiries, deliver requested audits, and provide quotes or proposals.
• Schedule and conduct consultations and meetings.
• Provide, operate, and improve our services.
• Send service-related communications and, where permitted, relevant updates about our offerings.
• Maintain the security and performance of our website.
• Comply with legal obligations and enforce our terms.

We do not sell your personal information.

5. Legal Bases for Processing (Where Applicable)

If you are located in a region that requires a legal basis for processing (such as the EEA or UK), we rely on:

• Your consent (for example, marketing communications or non-essential cookies).
• Performance of a contract or steps taken at your request before entering a contract.
• Legitimate interests, such as operating and improving our business, provided these are not overridden by your rights.
• Legal obligation, where processing is required by law.

You may withdraw consent at any time where consent is the basis for processing.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember preferences, and understand how visitors use our site. Some cookies are essential for the website to function; others are used for analytics and performance.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect how the website functions. Where required by law, we will request your consent before placing non-essential cookies.

7. How We Share Information

We may share information with:

• Service providers who help us operate our business, such as website hosting, scheduling, analytics, and email providers. These providers may only process information on our behalf and under appropriate safeguards.
• Professional advisors, such as legal and accounting professionals, where necessary.
• Authorities or third parties when required to comply with the law, respond to legal process, protect our rights, or prevent harm.
• Successors in connection with a merger, acquisition, or sale of assets, subject to this policy.

We do not sell or rent your personal information to third parties.

8. Data Processed on Behalf of Clients

When we design, build, or host a platform for a client, that platform may collect and process information about the client's own customers (such as booking details, contact information, and appointment history).

In these cases:

• Our client is the data controller and is responsible for determining how that data is collected and used and for providing appropriate notices and consents to their customers.
• NexaVista acts as a service provider / data processor and handles such data only as instructed by the client and under our written agreement with them.

If you are a customer of one of our clients, please direct privacy requests to that business directly. We will support our clients in responding to such requests as required.

9. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, including to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer needed, we securely delete or anonymize it.

10. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. International Data Transfers

We are based in Pakistan and work with clients and service providers in multiple countries. Your information may be transferred to, stored in, or processed in countries other than your own, where data protection laws may differ. Where required, we take steps to ensure appropriate safeguards are in place for such transfers.

12. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information.
• Object to or restrict certain processing.
• Request a copy of your information in a portable format.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us using the details in Section 14. We will respond within the timeframe required by applicable law. We may need to verify your identity before fulfilling a request.

If you are in the EEA or UK, you also have the right to lodge a complaint with your local data protection authority. If you are a California resident, you have rights under the CCPA/CPRA, including the right to know, delete, and opt out of the sale or sharing of personal information (note: we do not sell personal information).

13. Children's Privacy

Our website and services are intended for businesses and individuals aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

14. Third-Party Links

Our website may contain links to third-party websites or services that we do not control. This policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review their policies.

15. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Significant changes will be communicated where appropriate. Your continued use of our website after changes take effect constitutes acceptance of the revised policy.